Response to Novel Coronavirus 19:
Mayor Berkowitz has moved Anchorage into the “Recovery" phase of the RoadMap to Recovery but it is still advised that people maintain physical distancing and wear cloth face covering. Facilities are instructed to limit the number of clients in their buildings at a time and to have adequate public health meauses in place.
We are complying with this by offering appointment-based, on-line and phone-based services. Cloth face coverings are still advised to be worn in public so we ask those coming to AACC to wear a face covering.
Adoptions: If you are interested in adopting an animal, please visit our Adoptable Animals page, identify an animal you'd like to meet and then schedule an appointment by calling Customer Service at 343-8122. After scheduling your appointment, complete the adoption application before arriving at the shelter. Do not complete an application unless you have scheduled an appointment. Please bring only 1 - 2 family members for the appointment and wear a cloth face covering.
Looking for or claiming a lost pet: When making an appointment to look for or claim a lost animal, Customer Service will inform owners of what is needed to prove ownership and discuss fees as required in Municipal Code Title 17. We ask that owners come prepared with the required proof of ownership and information on their pet's vaccination history. Appointments can be made at 343-8122. Please wear a cloth face covering to your appointment.
Found animals: We encourage Good Samaritans who find safe-to-handle stray animals to first visit our Lost Pets web page for tips on how to find the owner. If you are unable to locate an owner, contact Customer Service at 343-8122 to schedule an appointment to bring the animal to the shelter. If you arrive at the shelter without an appointment, call Customer Service and you will be helped as soon as possible. If you've found an animal when the shelter is closed, you can place him/her in the night drop kennels located around the back of the building. Please complete the appropriate paperwork so we know where the animal was found.
Hours: M - F, 11 am - 7 pm and S - S 10 am - 6 pm.
Owner surrendering of animals: Surrendering pets to AACC for possible rehoming is appoinment-based. Pet owners are encouraged to re-home healthy and behaviorally-sound animals themselves by using the ReHome service provided by Adopt-a-Pet. By rehoming your pet yourself, your pet can go to his/her new home without a stay at the shelter which will make his/her transition much less stressful.
Please contact Customer Service at 343-8122 to schedule a surrender appointment if you are in an emergency situation and do not have anyone to take in your animal or if you have been unable to rehome your pet yourself. Please complete the following forms before arriving for your appointment:
Owner-requested euthanasia: We encourage pet owners to make appointments with their private veterinarian when possible. If you are unable to take your pet to a private veteranarian, please make an appointment at 343-8122.
Municipality of Anchorage dog license sales at the shelter. Dog licenses can be purchased online.
In-person questions regarding enforcement cases. Enforcement staff can be contacted at 343-8119.
Renting of traps for community cats and rabbits.
- If a community member has their own trap, we are requesting that they close the trap until this public health crisis is over.
- If you have a trapped cat or rabbit and know where the animal lives, please return the animal to the owner. If you would like to file a complaint with Animal Control about the animal being on your property, please contact Enforcement at 343-8119 (you will need to provide the address where the animal lives).
- If you do not know where the animal lives and it is sick or injured, please contact Customer Service at 343-8122 to make appointment to bring the animal to us.
- If the animal is healthy and safe-to-handle, please visit our Lost Pets web page for tips on how to find the owner. If you are unable to locate an owner, contact Customer Service at 343-8122.
Animals and COVID-19:
Making a Plan for your Pet
Anchorage Animal Care & Control is encouraging pet owners to prepare a pet-care plan in case their health becomes compromised or they are hospitalized.
If possible, we recommend your pet remain in his/her home if you, or someone else in the home, are well enough to care for them. To make this easier for yourself or the other caretaker you should have a two-week supply of food and other necessary items such as cat litter to limit the necessity of having to go out for pet supplies.
In case your pet can't remain with you or you are hospitalized, you should have up to three potential caretakers lined up. This could include friends or family or a boarding facility. You should have written instructions for how to care for your pet including any medical, dietary or behavioral information a caretaker or boarding facility will need. Below are boarding facilities that will board animals who have been exposed to COVID-19 (this list is based on responses received as Friday, April 17):
- A Happy Dog Day Camp and Boarding: 337-2267
- AK Must Love Dogs: 336-3647
- Pet Nannies: will care for cats in the cat's home: 337-7070
- Purrfect Purr Cat Hotel: 563-2287
- VCA Alaska Pet Care Animal Hospital: 268-4397
- Doggie Dog World: 561-3647
- SouthPaw Boarding Kennels: 345-4402
Your pet's vaccinations should be up-to-date and you should have records on hand. Also ensure that their identification is up-to-date, including contact information with the microchip company if your pet has a microchip; with PetHub if your dog has a digital Municipality of Anchorage dog license tag; and with Anchorage Animal Care & Control if your pet is microchipped and/or if your dog has a dog license.
AACC does not typically board animals. However, in light of the current health crisis, owners who need to be hospitalized due to COVID-19 and who can't arrange for alternate care for their pets can contact AACC to discuss options. AACC Customer Service can be reached at 343-8122.
Information regarding animals and COVID-19:
Centers for Disease Control
World Small Animal Veterinary Association
American Veterinary Medical Association
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In 2019, we placed 2,286 animals in new homes.
In 2019, we reunited 1,423 lost animals with their families.
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Location / Contact / Hours
4711 Elmore Road Anchorage, AK 99507
Customer Service: 343-8122 / firstname.lastname@example.org
Animal Control Dispatch: 343-8119 / email@example.com
Monday through Friday 11:00 A.M. to 7:00 P.M.
Saturday and Sunday 10:00 A.M. to 6:00 P.M.
Christmas and New Year's Eve:11:00 A.M to 3 P.M if M - F.
10 A.M. - 2 P.M. if S - S.
Closed: New Years Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Anchorage Animal Care and Control serves the entire Municipality of Anchorage, from Girdwood to Eklutna.
The Department of Health and Human Services contracts with Animal Licensing and Placement Services, a subsidiary of Denali Universal Services, JV, to provide domestic animal care and control services to the entire municipality