​​​Ombudsman Complai​nt Form

The Municipal Ombudsman's Office was established​ in addition to other remedies or rights of appeal, as an independent, impartial municipal office, readily available to the public, responsible to the Assembly, empowered to investigate the acts of Municipal agencies and the Anchorage School District, and to recommend appropriate changes toward the goals of safeguarding the rights of persons and of promoting higher standards of competency, efficiency, and equity in the provision of municipal services (A.M.C. Chapter 2.60). The office was established in 1977 by  AO 1977-94.

The Ombudsman's Office recognizes Municipal employees who offer exceptional customer service with our Above and Beyond Award. To nominate an employee, please click here.​

Complaints alleging discrimination are usually referred to the Anchorage Equal Rights Commission.

Darrel W. Hess, Municipal Ombudsman

May Ramirez-Xiong, Deputy Ombudsman

Heather MacAlpine, Associate Ombudsman​

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