You Spoke. We Get It. Next stop: Improvements!
People Mover Rider Survey Results – May 2026
On May 31, 2026, the Public Transportation Department (PTD) concluded its triannual Rider Survey. 384 people participated, down from 649 who completed it in January 2026.
Click HERE to see the full results.
This survey takes place 3 times a year (January, May, and September). The goal is to glean feedback regarding the rider's experience and learn what areas we can improve. Since the first survey in September 2022, PTD has received 8,588 responses from riders.
Clear data patterns have emerged with minor differences from survey to survey. Below are some key takeaways:
- Highest score (tie): "How likely are you to recommend People Mover?" (4.06/5)
Highest score (tie): "How likely are you to recommend People Mover?" (4.00/5)
- Lowest score: "People Mover is responsive to my complaints, problems, or concerns." (3.44/5)
- Biggest improvement from January's survey: "People Mover is available when I need it." (+.14)
Below is a table representing the mean (average) for scale-rated questions. The scale is 1-5, with 1 representing "Strongly Disagree" and 5 representing "Strongly Agree."
Riders continue to advocate for:
- Later weekend service and increased frequency.
- Improvements to routes in the following order:
The feedback provided continues to guide future service improvements. Thanks to all who participated!
Past Survey Results
January 2026 Results
September 2025 Results
May 2025 Results
January 2025 Results
September 2024 Results
May 2024 Results
January 2024 Results
September 2023 Results
May 2023 Results
January 2023 Results
September 2022 Results