The Municipal Ombudsman's Office was established in addition to other remedies or rights of appeal, as an independent, impartial municipal office, readily available to the public, responsible to the Assembly, empowered to investigate the acts of Municipal agencies and the Anchorage School District, and to recommend appropriate changes toward the goals of safeguarding the rights of persons and of promoting higher standards of competency, efficiency, and equity in the provision of municipal services (A.M.C. Chapter 2.60). The office was established in 1977 by
The Ombudsman's Office recognizes Municipal employees who offer exceptional customer service with our Above and Beyond Award. To nominate an employee, please
Complaints alleging discrimination are usually referred to the
Anchorage Equal Rights Commission.
Darrel W. Hess, Municipal Ombudsman
May Ramirez-Xiong, Deputy Ombudsman
Heather MacAlpine, Associate Ombudsman