Customer Service

Need to pay your bill?

Call (907) 343-6250, no additional processing fees if paying with a credit card.​

Sign up for Auto Pay, to automatically charge a credit card each month, its paperless, fast, and easy!

Call Center Hours & Customer Service Center

Monday through Friday, 8:00am - 4:00pm

Phone Number: (907) 343-6250

Fax Number: (907) 343-6290

Email us:  swcs@anchorageak.gov     ​

Location: 1208 E. 56th Avenue, Anchorage, AK 99518

Language Access​

SWS provides language assistance to customers at no additional cost.

You can find more information on language access here.​

Rates

Because rates can vary according to the type of service you request, please refer to the links below for service rates.

Also, please notify our office of any changes you would like to have made in your service and/or billing information. This includes: increase or decrease of service, name changes due to divorce or marriage, business name changes and/or modifications, bankruptcy, or any other changes you would like to make us aware of that might directly affect your service.

 If you have additional questions on rate increases please email SWCS@anchorageak.gov or call 907-343-6250.

Applications and forms

Establishing service with SWS could not be easier. Call us, fill out an application for service, or stop by our office.

        Application for Residential ​Service

        Application for Business Service​

        Automatic Payment from Bank Account Application

Forms can be viewed, printed, completed and sent to:

        Solid Waste Services

        P. O. Box 196637

        Anchorage, Alaska  99519-6637