Customer Service

Need to pay your bill?

Option #1) Call (907) 343-6250, no additional charges

Option #2) Pay Online, additional fees

Payment can be made by credit card through ACI Payments Incorporated. You must have your account number in order to pay. Your account number will be 10 digits and will start with either a 10 or 20. Click here to ​​​go to ACI website

There also is a pay-by-phone option available by calling ACI at 1-800-272-9829 (select menu option #3 and use jurisdiction code # 1207).  A convenience fee is charged per transaction by ACI for both the online and pay-by-phone options in the following fee schedule:

Residential services                               $3.45 for credit, $1.00 for debit

Commercial can/bag service                $7.95 for credit, $2.95 for debit

Commercial dumpster service            $10.95 for credit, $4.95 for debit

Landfill Disposal Accounts:                

Light users                                        $3.45 for credit, $1.00 for debit        

Heavy users                                    $10.95 for credit, $4.95 for debit

*SWS is not responsible for disputes between ACI and the customer.

SWS does not suspend trash or recycling service regardless of payment status. If you are suffering financial hardship please contact SWS customer service at (907) 343-6250 to discuss payment options​.

Call Center Hours & Customer Service Center

Monday through Friday, 8:00am - 4:00pm

Phone Number: (907) 343-6250

Fax Number: (907) 343-6290

Email us:  swcs@anchorageak.gov     ​

Location: 1111 E. 56th Avenue, Anchorage, AK 99518

Language Access​

SWS provides language assistance to customers at no additional cost.

You can find more information on language access here.​

Rates

Because rates can vary according to the type of service you request, please refer to the links below for service rates.

Also, please notify our office of any changes you would like to have made in your service and/or billing information. This includes: increase or decrease of service, name changes due to divorce or marriage, business name changes and/or modifications, bankruptcy, or any other changes you would like to make us aware of that might directly affect your service.

SWS raised rates in 2023. If you have additional questions on rate increases please email SWCS@anchorageak.gov or call 907-343-6250.

Applications and forms

Establishing service with SWS could not be easier. Call us, fill out an application for service, or stop by our office.

        Application for Residential ​Service

        Application for Business Service​

        Automatic Payment from Bank Account Application

Forms can be viewed, printed, completed and sent to:

        Solid Waste Services

        P. O. Box 196637

        Anchorage, Alaska  99519-6637