Trash & Recycling Pick-up Services
The Refuse Collections utility provides residential and commercial trash collection for a designated service area in the City of Anchorage. SWS strives to provide the best possible service to our customers. For instance, our onboard computer system (OBC) helps our collections utility provide real time data to the customer service department.
Reminder - All SWS services are setup and billed through the property owner. If you are a tenant please work with your property owner/landlord before contacting us.
Residential service is service for any single-family (one unit) dwelling. These residences are serviced by automated side loaders using roll carts.
SWS operates within a mandatory service area. If you are new to our service area or want to sign up for a new service, switch cart sizes, or any other change please email SWCS@anchorageak.gov or call the Customer Service Call Center at (907) 343-6250.
New rates went into effect starting January 1st, 2023.
All trash is serviced weekly.
All residential trash service includes a 96-gallon recycling cart at no additional cost. Recycling is serviced every other week. Learn more about what goes in curbside recycling here.
Storage - Store your carts in your backyard, garage, or any other convenient, safe location where they are not visible except of scheduled collection days.
Be BEAR AWARE - Store your carts so they are protected from scavengers such as bears, ravens and dogs. Bear resistant containers are available.
Cart Cleaning - Customers are required to clean their own cart. Please make sure to bag your trash before putting it into the cart. (NO BAGS IN THE RECYCLING CART.)
Moving - Contact Customer Service at (907) 343-6250 to cancel service and arrange a cart return. Please do not take your cart with you, there will be a fee.
Place roll carts at the curb or edge of the street or alley with the wheels and handles facing your home.
REQUIRED MINIMUM CLEARENCE IS THREE (3) FEET ON ALL SIDE OF THE CART.
During the winter, please clear any snow that may interfere with the collection of the cart.
Place your carts out for service by 7:00 am on your collection day, NOT the night before.
Lids must be closed. The lid must be allowed to open freely on service day - DO NOT bungee cord your cart on collection day.
Report any missed collection to customer service at (907) 343-6250.
Is recycling free?
Yes - the price of recycling is included in your trash service. Opting out of recycling will NOT save you any money as it is a free service.
What time is trash picked up?
Our crews start at 7:00am, Monday through Saturday. Since many things can affect the timing our routes, please have your cart out by 7:00am.
Can I place bulky items in my cart?
No - However, SWS does offer a bulky item pickup. Bulk items pickup occurs on Saturdays. Please contact Customer Service at (907) 343-6250 to schedule bulk item pickup. Additional charges apply.
Can I leave trash/recycling next to my cart?
No - Automated trucks cannot pick up trash not in a roll cart. Contact Customer Service at (907) 343-6250 if you have excess waste that must be picked up or wait until your next service day.
Can I get credit for the time I'm on vacation?
Yes - If your residence will be not be occupied by anyone for 30 days or more, you can receive credit for when you will be gone. You must notify us in advance and provide us with dates of the vacancy. Credit will not be given after the fact.
Do you collect refuse on holidays?
Yes - With the exception of Christmas and New Year's Day, refuse is collected on all holidays. For Christmas and New Year's Day, all affected customers are notified of an alternate day for collection, generally the following week day or previous Saturday.
If I live in the SWS service area, do I have to have collection service through SWS?
Yes - Municipal code requires that all occupied properties within the refuse collection service area have and use refuse collection service. The primary reasons for mandatory service are to help keep neighborhoods clean and free of litter, to reduce possible health problems associated with trash, and to reduce costs. *SERVICE AREA*
Commercial service is anything other than a single-family dwelling and can consist of anything from a business with can/bag service on once or more weekly pick up, any location with more than one unit (duplex or more) with can/bag or dumpster service or any business generating enough refuse to have dumpster service.
Why was my dumpster not serviced?
- The dumpster(s) was blocked by a vehicle, not allowing access to empty it.
- The dumpster(s) was overloaded (higher than the lids) or there was refuse in front of the dumpster preventing us from connecting to it.
- The dumpster(s) was turned by someone placing it at an angle where the driver could not hook up.
- The dumpster(s) is blocked by snow berms or it was too icy to get into location of the dumpster.
- It wasn’t the scheduled day for collection.
- Something is jammed in the container, not allowing refuse to dump freely.