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COVID-19 Information

The Municipality of Anchorage will be working closely with MV Transportation (the AnchorRIDES Contractor) to ensure the well-being of our passengers, employees, and communities, while following the directives of Municipal, state and federal officials. To that end, the Public Transportation Department is recommending that AnchorRIDES customers consider postponing all non-essential travel. If you have a reservation for a paratransit ride and wish to cancel it, please call 907.343.6543, Option #2, to cancel as soon as possible.

The following policies have been enacted until further notice:

  • Riders will not be assessed penalty points under the AnchorRIDES cancellation policy due to COVID-19.
  • Subscription trips may be placed on hold without penalty.
  • AnchorRIDES in-person Transportation Skills Assessments will be temporarily suspended. Until assessments can safely resume:
    • Riders submitting applications for recertification will be given an extension for 90 days.
    • Those applying for new certification will be given an automatic, temporary, 90-day certification.
  • All People Mover Travel Training activities are temporarily suspended.

As of today, AnchorRIDES services will continue regular daily operations. However, we are preparing for the possibility of service disruptions due to a staffing shortage. Possible cuts could include the suspension of weekend service, limiting operations to the Core Service area only, providing only essential trips (such as Dialysis, Chemo, and Radiation treatments, etc), and finally the suspension of all service until further notice.

If AnchorRIDES reduces service in any capacity, rider notifications will be sent via Nixle, Facebook, and online by clicking here. Riders can also call 907.343.6543.

  • To receive Nixle updates, text "AnchorRIDES" to 888777.
    • *Type "AnchorRIDES" as one word*

AnchorRIDES Paratransit and Coordinated Transportation

AnchorRIDES is a shared ride service providing trips in compliance with various funding sources, including ADA transportation service to people with disabilities that prevent them from using our fixed route system; senior citizens age 60 and over; and other coordinated trips. Individuals may be eligible for AnchorRIDES under multiple funding sources. Each funding source has unique criteria.

Read below for further information on AnchorRIDES services, or click the link to download the AnchorRIDES Reference Guide.

AnchorRIDES Reference Guide

ADA Transportation

The Americans with Disabilities Act (ADA) states that each public entity operating a fixed route system such as People Mover will provide paratransit services to individuals whose disabilities prevent them from using the fixed route. ADA Transportation is primarily funded through the Municipality of Anchorage operating budget. Service must be comparable to the level of service provided to individuals without disabilities on the fixed route (People Mover) and operate within 3/4 mile on either side of a People Mover bus route. For additional information, see the Rider Guide located on the Policies Page.

Senior Transportation

Senior Transportation is provided with funding and guidelines from the Older Americans Act. Senior citizens age 60 and over may receive trips for specific trip purposes. The eligible trip purposes allow access to non-emergency health care, adult daycare, senior meal programs, pharmacies, and employment and volunteer sites. For more information, see the Rider Guide located on the Policies Page.

HCB Medicaid Waiver Transportation

AnchorRIDES is a transportation provider for the State of Alaska, Senior and Disability Services to people eligible for the Medicaid Home and Community Base Waiver program. Eligibility and transportation unit must be pre-authorized by the State of Alaska. Recipients' Care Coordinators submit enrollment Plans of Care and Pre-Authorization information to the AnchorRIDES Medicaid Specialist.

Direct Secure Message (DSM):
Phone: 907.343.2577

Other Coordinated Transportation

As the state-designated coordinated transportation service, AnchorRIDES also has contracts to provide trips with various local and non-profit organizations.

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