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Scheduling and Service Hours​

Scheduling

Reservations are available for scheduling between the day before and up to seven (7) days in advance. To schedule a trip, call AnchorRIDES at 343-6543. Customer Service Representatives (CSR's) are available to take trip reservations during the following hours:

​• Monday - Friday
​8:30 ​a.m. - 5:00 p.m.
​• Saturday
​8:30 a.m. - 5:00 p.m.
​• Sunday
​8:30 a.m. - 5:00 p.m.

Please have the following information ready when you call:
  1. Passenger Name 
  2. Date of Trip
  3. Pick-up and destination addresses
  4. Pick-up time 
  5. Time of appointment (if applicable) 
  6. Will a Personal Care Assistant travel? 
  7. Will a guest other than your PCA travel? 
  8. List any mobility aids you will be using.

When requesting a trip, you may request a pick-up time, or request to be dropped off to meet a specific appointment time. Customer Service Representatives may negotiate the time of the pick up within one hour of the initial request. For example, a passenger requesting a trip at 8:00 a.m. may be asked to accept a trip between 7:00 a.m. and 9:00 a.m. Keep in mind that the hours after 9:00 a.m. and before 3:00 p.m. typically have fewer trip requests.

In most situations, the trip request will be confirmed immediately. If not, it will be put on a standby list. If the rider allows the trip to be placed on standby status, the rider will be notified by telephone if it has been scheduled up to the evening before the trip request. Cancellations are received throughout the week, allowing for standby trip placements. We have an excellent record of placing all negotiated trip requests.​ In rare situations, a trip may be denied due to an ineligible trip purpose, ineligible date or time or other limitation of the funding source.

Trips may take longer than a direct trip because trips are scheduled in the most efficient order and other riders may share the vehicle. If a trip is for a scheduled appointment, please notify the scheduler when making your trip request.  We will schedule the trip in order to get the rider to the destination so they arrive in time for the appointment.

Subscription Reservations

Subscription service is available for medical, education and training, or employment trips. Social and shopping trips are not eligible for subscription service. Subscription trips must be reoccurring and serve the same pickup address, destination address, same times and same days, at least once a week, for three (3) or more months. Qualified trips may be placed on a waiting list. For more information or to schedule a subscription trip, call 343-6543.

Service Hours

AnchorRIDES service hours are comparable to the hours of People Mover operations. As a general rule of thumb, if People Mover routes are operating during the same time and area an AnchorRIDES trip is requested, then AnchorRIDES can schedule a trip for that time and location. Trip requests are compared to the nearest People Mover route for scheduling availability and eligibility. The tables below show the earliest pick-up times and latest drop-off times available in the service areas.

CORE SERVICE AREA EARLIEST PICK UP LATEST DROP OFF 
Monday - Friday 6:00 AM 12:00 AM
Saturday & Sunday8:00 AM 8:00 PM 
PREMIUM SERVICE AREA EARLIEST PICK UP LATEST DROP OFF 
Monday - Friday7:00 AM 11:00 PM 
Saturday & Sunday 9:00 AM 7:00 PM


AnchorRIDES hours and locations change in conjunction with People Mover service changes which may result in changes or cancellation of affected trips.


Eagle River/Chugiak Service

Click here for hours.


​Holiday Service Closures

HOLIDAY DATE SERVICE 
​Thanksgiving Day​11/25/21​No service, all offices closed.
​Day after Thanksgiving​11/26/21​No service, all offices closed.
​Christmas Eve
(Christmas Observed)
​12/24/21​Regular weekday service, no trips after 8pm.
All offices closed.​
​Christmas Day​12/25/21​No service, all offices closed.
​New Year's Eve
(New Year's Day Observed)
​12/31/21​Regular weekday service, all offices closed.
​New Year's Day​1/1/22​No service, all offices closed.
​Martin Luther King Jr. Day​1/17/22​No service, all offices closed.
​President's Day​2/21/22​No service, all offices closed.
​Seward's Day​3/28/22​No service, all offices closed.
​Memorial Day
​5/30/22
​No service, all offices closed.
Independence Day​
​7/4/22
​No service, all offices closed.
​Labor Day
​9/5/22
​No service, all offices closed.

 

On closed holidays, ADA riders are able to request next day trips by leaving voice mail messages at 907.343.6543 Option #2, Extension 2. Customer Service will return calls the following day to confirm requested trips. The day after a closed holiday, same day ADA trip requests are accepted on a space available basis. This only applies to ADA eligible riders who, by federal regulation must be able to schedule next day service.​