There are three major programs that fund trips for AnchorRIDES service.  A person needs to qualify for at least one of the programs in order to be eligible for AnchorRIDES service.

Senior Citizens Eligibility

When you arrive at the golden age of sixty (60) years old, or are the spouse of a sixty year old, you're considered an eligible senior citizen for curb-to-curb trips. Completion of our application is required to provide safe and appropriate transportation service and to obtain statistical information required for our grants from the State of Alaska, Division of Senior and Disability Services, and the Federal Transit Administration.

After the completed application form is received, we will enter the information into our computerized scheduling system. A letter of eligibility and Rider Guide will be mailed.

Choice Medicaid Home and Community Based Waiver Eligibility

If you are a recipient of the Medicaid Home and Community Based Waiver Program and interested in having AnchorRIDES as a service provider, contact your Care Coordinator. The Care Coordinator can contact the Medicaid Waiver Specialist at 343-6543. An enrollment form and authorized plan of care will need to be received before services can begin.

3.  ADA Eligibility for People with Disabilities

AnchorRIDES ADA paratransit service is for people with physical, cognitive or sensory disabilities that prevent them from using People Mover, the fixed route bus system.  Disability alone does not qualify an individual for ADA paratransit service.  Eligibility is based on the applicant’s functional capabilities.  The Municipal AnchorRIDES assessment office makes ADA paratransit eligibility decisions using the federal regulations of Americans with Disabilities act of 1990, Title 49 – Transportation, Subpart F 37.123 and 37.125 covering ADA paratransit eligibility standards and process.  

The Americans with Disabilities Act (ADA) requires that paratransit service be provided only to those people whose disability prevents them from getting to and from and/or boarding the People Mover.  Therefore, all people seeking eligibility for the ADA paratransit service must go through an eligibility determination process.  In order to apply for eligibility for AnchorRIDES ADA service, you must do the following:

1.  Complete and sign the AnchorRIDES Transportation Application.

2.  Participate in an in-person transportation skills assessment.

3.  Complete the Medical Verification Release.  

Once the transportation skills assessment is complete and medical verification has been received, a determination of your eligibility will be made within 21 days.  You will be notified of your eligibility by mail.  People who need assistance to complete the application may call the Municipality of Anchorage, AnchorRIDES office at 343-6543 or use our TTY at 343-4775.

Information about AnchorRIDES is available in alternative format: large print, preferred format and alternate languages. Contact the AnchorRIDES Office at 343-6543 and request the materials in your preferred format. With advance notice, sign language and non-English interpreters can be available at any Municipality of Anchorage meeting or public hearing.  Interested applicants should complete an ADA Application and schedule an appointment for an in-person assessment.

Those people who are determined eligible for ADA paratransit services will receive one or more of the following levels of eligibility:

  • Full Eligibility:  There will be no restrictions to AnchorRIDES service within the program guidelines.
  • Temporary Eligibility:  AnchorRIDES service will be provided to people who are determined capable of using accessible People Mover bus service, but have a temporary need for AnchorRIDES.
  • Conditional Eligibility:  AnchorRIDES service will be provided for certain trips for which it is determined that the person's disability prevents them from using People Mover independently.
  • Transitional Eligibility:  AnchorRIDES service will be provided until the person is successfully travel trained for certain trips using People Mover independently.

Eligibility Appeals

After completing the assessment process and you have received a letter of eligibility, you may appeal the decision within 60 days. Appeals must be filed in writing and submitted to the Public Transportation Department (3600 Dr. MLK Jr. Ave., Anchorage, Alaska  99507). A hearing will be scheduled with the AnchorRIDES Appeal Committee within 30 days after receipt of an eligibility appeal request. The AnchorRIDES Appeal Committee will meet with the denied applicant and conduct a review of all eligibility testimony and materials.  If a decision has not been reached 30 days after the hearing, the applicant will receive eligibility for AnchorRIDES from that time until the appeal decision is made.  AnchorRIDES service does not have to be provided during previous phases of the appeal.