People Mover to Resume Regular Bus Schedules
We are excited to welcome you back on-board People Mover starting Monday, June 1, 2020!
Regular bus schedules will resume, passenger limits will be in place, and fares will be required to ride.
We've made some changes so service may look a bit different.
- Bus capacity will be limited to 9 riders on 40-foot buses and 4 riders on 22-foot buses
- Buses are in the process of being equipped with plexiglass partitions between the bus operator and the farebox to help protect riders and the bus operators
- Cloth face coverings are recommended for all riders
- Exiting through the rear door is recommended
- Customer Service, located at the Downtown Transit Center, will reopen on Wednesday, May 27
- The lobby at the Downtown Transit Center will not be open as a passenger waiting area
- Operators will be screened at the beginning and end of each shift
People Mover shares the community's concerns about COVID-19, also known as the Coronavirus. Our top priority is the safety and well-being of those in our community, including our riders and employees.
The Public Transportation Department is working hard to maintain a safe and clean environment while we continue to serve the public transportation needs in Anchorage.
What We Are Doing
Every night our cleaning crew thoroughly sprays the interior of every bus with disinfectant and the floors are cleaned with a bleach solution. They also use a bleach solution to wipe down touchable surfaces such as: handrails, pull cords, fareboxes, seat backs, dash boards, and driver areas.
Our bus operators will have access to PPE, including cloth face coverings and/or masks, hand sanitizer, gloves, and safety glasses. Plexiglass partitions are being installed in the bus operator's seat area to help protect them and riders at the farebox.
Posters in the buses and at transit centers will have information on how riders can reduce the risk of spreading COVID-19 including tips for practicing social distancing while riding the bus. We also recommend riders wear cloth face coverings.
Fares and Passenger Limits
Fares will be required to ride. Bus passes can be purchased on the bus, from Customer Service, or riders can use the People Mover mTicket mobile app as an option for "no contact" fare payment.
Riders who purchased passes prior to March 18, 2020 can contact Customer Service to have their unused passes reissued. Paper pass and SmartCard users must visit the Customer Service team in-person at the Downtown Transit Center. Mobile ticketing users are encouraged to call (907) 343-6543 or e-mail email@example.com to submit their request for reissued passes.
Rider limits will be set based on bus size:
40-foot buses = 9 riders max. (Routes 10, 20, 25, 30, 35, 40, 55, 65, and 92)
22-foot buses = 4 riders max. (Routes 11, 21, 31, 41, and 91)
The Downtown Transit Center Customer Service windows will re-open for normal business hours on Wednesday, May 27. Riders who need to purchase bus passes or have unused passes reissued may enter the building for the purposes of conducting this transaction. Customer Service hours will be limited to 8:30am – 4:30pm. Please expect extended wait times. The lobby will not be available as a rider waiting area.
Essential Service Transportation
The on-demand essential service transportation program will end on Sunday, May 31, 2020. New applications will be accepted through May 26 and riders can schedule trips to be taken until the service ends. For more information about this program, click here.
AnchorRIDES paratransit service will continue to operate. Trips will no longer be limited to "essential locations" and fares will be reinstated on Monday, June 1, 2020.
Changes in service due to COVID-19 will be posted here, on social media, and sent via e-mail and/or Nixle alerts. To sign up for e-mail updates send a message to TransitPlanning@muni.org or text "PEOPLEMOVER" to 888-777 for Nixle notifications.
People Mover is asking riders to take only necessary trips using public transportation.
Help us take part in flattening the curve by taking the following preventive measures
Practice social distancing by keeping six feet between you and others. For transit riders, this means choosing a seat that gives you space from other riders whenever possible.
Wash your hands often for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
Avoid touching your eyes, nose, and mouth.
Avoid close contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Older adults and people who have serious chronic medical conditions like heart disease, diabetes or lung disease should avoid crowds, especially in poorly ventilated areas.