​2020 System Report Card

The 2020 System Report Card aims to analyze how the transit system performed from January 1, 2020 to December 31, 2020. Needless to say, 2020 was not a typical year.

COVID-19 Impact

Before the arrival of COVID-19, People Mover ridership was increasing as a result of the system overhaul in 2017. For more than a year and a half, starting in July 2018, ridership increased each  month compared to the prior year. During this time, the Public Transportation Department (PTD) was engaged in a public planning process to build on the system's success, fill in service gaps, and prioritize future system enhancements. The resulting plan, Transit on the Move, was completed in February 2020, and a new route was recommended for implementation. During the COVID-19 pandemic, People Mover saw its ridership gains disappear. Emergency orders, rider limits, social distancing, and teleworking were among the many factors that dramatically impacted ridership.

Click the link below to view the 2020 System Report Card.

2020 System Report Card

Translated versions of the 2020 System Report Card are available below. Printed copies of the System Report Card will be available upon request and at Customer Service.