Disability Resources in the Municipality of Anchorage
Municipal ADA Coordinator: Paul Deery
Municipality of Anchorage ADA Policy and Procedures
For additional information on the Municipality of Anchorage's ADA Policy and Procedures, as well as a list of ADA Resources, click here.
The Municipality of Anchorage Public Transportation Department is committed to ensure equality and fairness by making reasonable modifications to policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Whenever feasible, a request for modification or accommodation to People Mover or AnchorRIDES policies and procedures should be made in advance before service is expected. Click here for a Reasonable Accommodation Form.
Requests for Accommodation are sent to:
People Mover Operations Superintendent or AnchorRIDES Program Manager
3600 Dr. MLK Jr. Ave.
Anchorage, AK 99507
All reasonable modification requests will be acknowledged within 3 business days of receipt. The resolution and response to the person who submitted a request will be made timely, within 15 business days. Click here for Reasonable Accommodation Policy & Procedure.
Language Link is used for interpretation services in over 240 languages for people who have Limited English Proficiency (LEP). If needed, first call us 907.343.6543 with your name, language and phone number and we will call back through an interpreter.
Alaska Relay at 1.800.770.8973 is used to communicate with people who are deaf or hard of hearing.
Sign Language Interpreters can be available for appointments or meetings with advance notice.
Alternate media formats such as large print, plain text and PDF of published program materials are available by request.
Alternate Language of People Mover and AnchorRIDES Rider Guides are available in Spanish, Korean, Hmong, and Tagalog.
Language Access Plan
The Public Transportation Department has developed this Language Access Plan to help identify reasonable steps for providing language assistance to persons with limited English proficiency (LEP) who wish to access services provided. As defined Executive Order 13166, LEP persons are those who do not speak English as their primary language and have limited ability to read, speak, write or understand English. This plan outlines how to identify a person who may need language assistance, the ways in which assistance may be provided, staff training that may be required, and how to notify LEP persons that assistance is available.
Click here for additional information regarding Language Access Plans and further language resources.DA Policy
ADA Public Complaint Form
ADA Complaint Procedure and Instructions