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Scheduling
For trip scheduling call AnchorRIDES at 562-8444. Customer Service Representatives are available during the following hours:
Monday - Friday 7:00 a.m. - 6:00 p.m.
Saturday 8:00 a.m. - 6:00 p.m.
Sunday 9:00 a.m. - 5:30 p.m.
Please have the following information ready when you call:
- Name
- Pick-up and destination addresses
- Pick-up time
- Time of appointment (if applicable)
- Date
- Will a Personal Care Assistant travel?
- Will a guest other than your PCA travel?
- Will you be using any mobility aids such as a wheelchair or cane?
The scheduler may be able to confirm the trip immediately. If not, it will be put on a standby list or possibly be denied. If the rider allows the trip to be placed on standby status, a dispatcher will notify the rider by telephone if it has been scheduled up to the evening before the trip request. We receive cancellations throughout the week allowing for standby trip placements. We have an excellent record of placing all trip requests.
When requesting a trip, dispatchers may negotiate the time of the pick up within one hour of the initial request. For example, a passenger requesting a trip at 8:00 a.m. may be asked by the scheduler to accept a trip between 7:00 a.m. and 9:00 a.m. If riders have flexibility, the hours after 9:00 a.m. and before 3:00 p.m. typically have fewer trip requests.
Trips may take longer than a direct trip because trips are scheduled in the most efficient order and other riders may share the vehicle. If a trip is for a scheduled appointment, please notify the scheduler when making your trip request. We will schedule the trip in order to get the rider to the destination so they arrive in time for the appointment.
Arrivals and Departures
Riders should be available to board the vehicle from 15 minutes before a scheduled pick up time until 15 minutes after a scheduled pick up time. The vehicle may arrive any time within that 30-minute window and be considered within its on-time schedule.
Example: You schedule a 7:00 a.m. trip. The driver may pick you up any time between 6:45 a.m. and 7:15 a.m. After arriving at your pick-up location, the driver will wait for a rider for five minutes and will leave after five minutes. The passenger will be charged with a no show if they do not board within five minutes. In the example, the passenger would be charged with a no show if the bus arrived at 6:45 a.m. and he/she did not board by 6:50 a.m. Please request a copy of the AnchorRIDES official policy on no-shows for detailed information. If the vehicle arrives early, the five-minute wait time will not begin until 15 minutes before the scheduled trip time. If the vehicle is more than 15 minutes late, the dispatcher will try to notify riders. If not notified and the vehicle is late, riders should call the dispatcher and ask about the delay. The scheduler should be able to approximate an arrival time for the vehicle.
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