Customer Service

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Customer Service
Customer Service Office is open from 8:00 a.m. to 4:15 p.m.,
Monday through Friday.
1111 E. 56th Avenue
(between the Old and New Seward Hwy on E. 56th Avenue)
Phone Number: (907) 343-6250
Fax Number: (907) 561-1357

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The goal of the Customer Service Section is to process your requests for service and solve your service problems in the most courteous and
expeditious way we can. If you find that you are
not satisfied with our service, we would like to know. That way, we can work on improving our service to you.

New Account Applications and Forms
Email us:  wwsws@ci.anchorage.ak.us

Refuse Collection for Residential and Commercial Customers
Municipal Refuse Collection Utility service is limited to the "City Service Area". See Map of Service area to check if you are located in our area of collection.

Please note in accordance with Municipal Code 26.70.030 (.pdf 33.5 Kb) refuse collection service is mandatory in the City Service Area.

Establishing service with us could not be easier. Simply telephone us, fill out an application for service or stop by our office. With our forms on-line you can establish service for your home or business.

Because the rates can vary according to the type of service you request, please refer to the   rate schedule.(.pdf 33.5 Kb)

Please notify our office of any changes you would like to have made in your service or billing information.

penyon Landfill Permit Cards
"Permit Cards" are available, upon approved credit, for those customers within the Municipal boundaries who are frequent users of the Solid Waste Disposal Facilities and want to charge their disposal transactions. The Landfill
Permit card acts like a charge card and should be protected in the same manner.

Applications for the Landfill Permit card are available on the Applications and Forms page. Applications must be mailed or dropped off at Solid Waste Service's Customer Service office because an original signature is required.
Auto-Pay by Electronic Fund Transfer
SWS currently has the Electronic Fund Transfer (EFT) option of payment. This payment method allows automatic deductions from your checking or savings account. Sign up for EFT service (.pdf 42.3 Kb)

Payment By Credit Card
Payment can be made by credit card through Official Payment Corp (OPC). You must have your account number in order to pay. Your account number will be 10 digits and will start with either a 10 or 20. You may pay online by clicking on the OPC logo below. (Your browser must support 128bit encryption in order to establish a secure link with OPC).

Click here to go to OPC website
**You may only pay your Solid Waste Service bill**

There is also a pay-by-phone option available by calling OPC at 1-800-272-9829 (select menu option #3 and use jurisdiction code # 1207). There is a convenience fee charged by OPC for both the online and pay-by-phone options in the following fee schedule:

Convenience fees charged per transaction by OPC:
     Residential services                              $3.95
     Commercial can/bag service                   $5.95
     Commercial dumpster service                  $14.95
   Landfill Disposal Accounts:
       Light users                                        $3.95
       Heavy users                                      $14.95

     SWS is not responsible for disputes between OFC and the customer

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632 W. 6th Avenue Anchorage, Alaska 99501
PO Box 196650 Anchorage, Alaska 99519
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