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Frequently Asked Questions

Disaster registry information brochure

Printable Version (pdf) 

• Who should register?
• Who should not register?
• How do I register?
• What communities are included within the Municipality of Anchorage?
• Can I still register if I live outside the Municipality of Anchorage?
• What kind of assistance can I expect if I register?
• What is evacuation/transportation assistance?
• What kind of assistance can I expect if I register?
• What is evacuation/transportation assistance?
• When will help arrive?
• How will my information be used?
• How can I make sure I am prepared for an emergency?
• What should be in my disaster kit?
• What does the Anchorage Office of Emergency Management (OEM) do?
• How can I get more information about emergency planning or the disaster registry?

Who should register?

• Persons who are frail or housebound
• Persons with a mobility, vision, or hearing impairment
• Persons with a serious condition that renders them medically fragile
• Persons with a disabling mental illness or developmental disability

Who should not register?

• Persons who do not face normal day-to-day restrictions listed above
• Persons living in assisted living facilities or other licensed residential health care facilities
• Persons who have a built-in support system within their homes or are not likely to need outside assistance beyond that which the general public would need during or after an emergency
• Persons who live outside the Municipality of Anchorage

How do I register?

There are three ways to register:

1. An  online form is available.
2. Call 343-7070 and we will take your information over the phone. (See #3 below for the information you will need to provide.)
3. Email the following information to us:
   1. Your name
   2. Your home address
   3. Your city
   4. Your zip code
   5. Your phone number
   6. The primary condition that makes you vulnerable to a disaster. (Examples: Insulin-dependent, lives alone without support, vision-impaired, needs oxygen, wheelchair user, etc.)
   7. Name and phone number of an emergency contact person who does not live with you.
   8. Answer the following questions:
      • Will you need transportation assistance if an evacuation is required?
      • Would you like someone to call you or check in on you after a disaster?
   9. What fire station is closest to your home?
   10. Copy and paste the text below into your email.              

I authorize this information to be maintained confidentially at the Anchorage Office of Emergency Management and the Fire Department for use only during an emergency that may affect me or my home. I understand that information submitted on this form will not be shared with unauthorized persons or organizations and that authorized release will only occur in a disaster or emergency situation to effect delivery of aid to the registered party.

How often will I have to register?

To be certain that we have your most current information, you will need to update your information two times every year (every 6 months). After your initial registration, the Municipality will notify you when it is time to re-register. 

What communities are included within the Municipality of Anchorage?

The Municipality of Anchorage stretches south to Portage and north to Eklutna. Communities include Anchorage, Eagle River, Chugiak, Birchwood, Eklutna, Rainbow, Bird, Indian, Girdwood, and Portage.

Can I register even if I live outside the Municipality of Anchorage?

No. You should call your local fire department to see if they have a local registry.

What kind of assistance can I expect if I register?

You can ask for evacuation/transportation assistance or for someone to check in on you by a phone call or visit.

What is evacuation/transportation assistance?

A trained professional may be able to come to your door to help you evacuate your home. You should always have a battery-operated radio on hand to be sure you can access current emergency information and evacuation instructions.

When will help arrive?

It depends on the nature and extent of the emergency, how severely your neighborhood is affected, and a number of other factors. Help may arrive within a few hours or it may take several days.

How will my information be used?

Your information will be confidentially maintained at a database in the Emergency Operations Center and may be shared with your local fire station. The information will only be used in the event of an emergency that may affect you or your home.

How can I make sure I am prepared for an emergency?

Have an emergency plan that includes a disaster kit that will sustain you for at least 5 to 7 days. Your disaster kit should be easy to find so that you can take it with you if you have to leave.

The Citizen Emergency Handbook has useful information for personal emergency planning.

What should be in my disaster kit?

Food, water, medications, warm clothing, and other  essential items to last at least 5 to 7 days. You should also fill out an emergency medical information form that lists your conditions and medications so that responders can best help you.

What does the Anchorage Office of Emergency Management (OEM) do?

The OEM brings agencies such as the Police Department, Fire Department, Public Health, Transit, and area hospitals together on a regular basis to make sure we are prepared to respond to any disaster that may affect people or property within the Municipality.

How can I get more information about emergency planning or the disaster registry?

Contact the Anchorage Office of Emergency Management at 343-1401 or send us an  e-mail.