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Frequently Asked Questions
Can I get help navigating through the on-line application process?
Do I need an email account to setup a “user account” and apply online?
I don’t have an e-mail address – what can I do?
How do I know the Municipal Employment Office received my online application?
After I submit my application, what happens next?
How do I check the status of my application?
I have forgotten my user name and password – what can I do?
How long does it take to complete the application? Can you give me any additional tips?
Can I complete an online job application in advance of a job opening?
How can I be notified of a job opening?
I was filling out my application and I lost all of my information. What happened?
Do you make reasonable accommodations for applicants with disabilities?
Q. Can I get help navigating through the on-line application process?
A. Yes! Click here to access and print the Online Employment Application Guide. The guide will walk you through the online application process from login through submission of your application. You can also access and print the Online Employment Application Guide from the NEOGOV Log In page or from the HELP button at any step during the application process.
Click Current Job Openings or Internal Job Openings or Union Referral (Dispatch) Job Openings to access our current open to the public job opportunities, internal job opportunities or job opportunities open to applicants referred by or dispatched from a union hall. Each job openings page will start your online application process.
Q. Do I need an email account to setup a “user account” and apply online?
A. Yes. This is Important. User accounts are established for one person only and should not be shared with another person or email address. An email account will allow you to receive an email confirmation after you have submitted your application. You can also sign up for email notifications when specific jobs are posted.
Q. I don’t have an e-mail address – what can I do?
A. The e-mail address is a required part of the online application process, but it is only used to send out a confirmation when you submit an application. All other contact can be done by U.S. Postal mail or by telephone. Without an email account you will also not be able to use the Interest Card feature. If you wish to have an e-mail account you may sign up for a free one at many sites such as Hotmail http://www.hotmail.com or Yahoo http://www.yahoomail.com.
If you do not wish to establish an email account we suggest you make up an address using this format: xxx@xxx.net using letters to replace each “x”. Remember, you will not receive email confirmation notices nor will you be able to use the Interest Card feature.
Q. How do I know the Municipal Employment Office received my online application?
A. If your online application has been successfully submitted you will receive a confirmation e-mail shortly after submission. You will also see the confirmation message on your PC screen. We suggest you print a copy of your submitted application and confirmation page information for future reference.
Q. After I submit my application, what happens next?
A. Your application will be reviewed by an employee relations representative to see if your qualifications meet those posted for the position. If you meet the minimum qualifications, your information will be forwarded to the appropriate hiring authority/department.
Q. How do I check the status of my application?
A.
Click here to access the NEOGOV login screen.
Enter your user name and password and click on the login button
Click on the Application Status link
Or
From the Muni.org home page, click on the Jobs Opportunity link under Online Services
Click on the Check the Status of My Application
Enter your user name and password and click on the login button
Click on the Application Status link
Or
From www.governmentjobs.com Click on the Career Seekers link
Enter your user name and password and click on the login button
Click on the Application Status link
Q. I have forgotten my user name and password – what can I do?
A.
Click here to access the NEOGOV login screen.
Click on the “I forgot my password” link and follow the instructions
Or
From the Muni.org home page, click on the Jobs Opportunity link under Online Services
Click on the Check the Status of My Application
The NEOGOV log in page appears
Click on the “I forgot my password” link and follow the instructions
Or
From www.governmentjobs.com
Click on the Career Seekers link
The NEOGOV log in page appears
Click on the “I forgot my password” link and follow the instructions
Q. How long does it take to complete the application? Can you give me any additional tips?
A. On average, allow approximately 30-45 minutes to complete your application. We encourage you to complete each part of the application in detail. You can add additional work history and education as needed by using the “Add” button.
After you input information, you will need to click on the “Save & View Application” button or “Save and Add button”. We encourage you to save your work often. If the system is inactive over 30 minutes, it will automatically log you off and will only keep information from the last time you clicked on one of the two Save buttons. For additional details view the Online Employment Application Guide on the NEOGOV log in page or from the “HELP” button found during every step of the NEOGOV application process.
When completing the application form there are separate sections to complete such as the personal profile, education, work experience, certificates or licenses, skills, any additional information, and references. You can also attach one document.
Tip: If you would like to include both a cover letter and resume with your online application they must be in one document. The resume section of the application has a text area and functionality that allows you to attach a document. You can copy/paste one document in the text area and attach the other document.
The system will guide you through each step of the application process. The application steps are:
Q. Can I complete an online job application in advance of a job opening?
A. Yes! It’s a great way to have your complete personal profile, education and work experience information ready for the next Municipal job opening that you are interested in. It is also easy to do. To create your “Job Application” information for future use:
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Click on the Career Seekers tab at the top of the page.
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Enter your Username and Password or follow the instructions to create a new account if you do not have one.
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Click on the “Create Application” button and follow the instructions. You can create an application (or you can modify one) and it will remain stored in the system for your future use. You can create and modify as many applications as you wish.
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When you apply for jobs with the Municipality of Anchorage, you will use the same Username and Password you created at www.governmentjobs.com
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Your ready-made applications will be waiting for you to use. Simply choose which one you want to use, fill out the agency-wide questionnaire and any supplemental questions required for the particular position and submit the application.
Q. How can I be notified of a job opening?
A. From the Muni.Org home page, click on the Job Opportunities link under Online Services.
Click on the Notify Me of a Job Opening link and follow the procedures. This is referred to as completing an “Interest Card”. Interest cards are maintained for twelve months or until the applicant unsubscribes from the interest card list, whichever comes first. Four weeks prior to a job interest card’s expiration date, the applicant will be sent an email notification. The email will include a link to a webpage which will allow users to renew their interest card for another twelve months. Applicants will only be notified once for each job posting.
Q. I was filling out my application and I lost all my information. What happened?
A. You may have used the Back button (located on your toolbar) which when used removes all data on the page that has not been saved. Avoid losing your information by saving your information before you leave the page. When you are entering information within a page, do not use your Back button.
Q. Do you make reasonable accommodations for applicants with disabilities?
A. Reasonable accommodations will be made for qualified job candidates who are disabled under the Americans with Disability Act, and other laws, to allow for participation in the selection process. If you require reasonable accommodations, please advise us in advance. Click here to access our Municipal employment contact information.
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