Customer Feedback Questionaire

YOUR OPINION MATTERS TO US
Tell us what you think

HOW DO WE RATE?

1. What was the nature of your interaction with the Municipality?


Department:                  
Business conducted:    
Date/Time:

2. Based upon your most recent service, how would you rate your overall satisfaction with us?

Excellent Good Average Fair Poor

3. Do you feel that your waiting time was:

less that expected reasonable too long

4. How often do you interact with the Municipality of Anchorage?

weekly monthly 1-3 times a year 4-6 times a year Other

5. How would you rate our performance in the following areas?
Exceeded my expectation Met my expectation Did not meet my expectation
Employee cared about and understood my needs and concerns.
Service delivery was timely and responsive.
Employee was able to assist me or direct me to appropriate source.
Employee was courteous and friendly.
Employee was qualified, knowledgeable and well-informed.
Transaction was handled in a professinal manner.
Policies and processes were easy to follow and/or clearly explained.
Accessibility (facility, staff, hours of operation).

6. Please provide suggestions or comments for ways we can better serve your needs and/or improve our service to the public.

7. We strive to give our customers exceptional service every day, in all departments. If you have received service that was beyond your normal expectation -- we'd like to hear about it.


Name of Employee:    
Department:                
Service Performed:

YOUR NAME, ADDRESS AND PHONE NUMBER WILL REMAIN CONFIDENTIAL


Name:                     
Address:                
Daytime phone:    

Thank you for taking the time to share your thoughts.

Department: Business conducted: Date/Time:

Name of Employee: Department: Service Performed:

Name: Address: Daytime phone: Thank you for taking the time to share your thoughts.

HOME | MUNICIPAL SERVICES | CONTENTS | FEEDBACK | FAQ'S | DISCLAIMER