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1. What is an Ombudsman?
"Ombudsman" is a Swedish term of long and honorable tradition. It means protector or defender of citizens' rights. An ombudsman is usually appointed by a legislative body and is given the responsibility of investigating complaints brought by private citizens against government officials or agencies.
2. What can the Anchorage Municipal Ombudsman do for me?
The Ombudsman may take a complaint that resulted from the action or lack of action by an employee, an agency, or a contractor of the Municipality or School District. Complaints may also stem from a decision or recommendation made in the name of the government, one of its agencies, boards, or commissions. Some citizens' complaints are based on misunderstandings of government procedures or individual rights.
3. Is there anything the Ombudsman cannot do?
There are certain areas that are not within the jurisdiction of the Ombudsman. The Office of the Ombudsman cannot investigate the acts of the Municipal Assembly, the Mayor, or the School Board; matters currently in the court system or under appeal; agencies of State government; or actions between private parties which do not involve Municipal government. In addition, the Ombudsman does not have the authority to force compliance with any recommendations made as the result of an investigation.
4. I have a complaint but I don't know where to start.
You should take your problem or concern to the agency involved. If you do not know what department that is, give us a call and we can refer you to the appropriate person in that department who can assist you. Before you call that person, keep in mind the following guidelines:
First, be prepared. Know what questions you are going to ask (it helps to write them down) and have any available information at hand before you contact the department. Tell the department representative what your complaint is and what you think the resolution should be. Ask if there is an appeal or hearing process that you can use.
Second, be pleasant. Treat public employees as you like to be treated. Getting angry or being rude will not resolve your problem.
Third, keep records. Take notes, ask for names and titles of employees you speak with. Save your correspondence.
Finally, if you are not satisfied with the response you receive, give us a call.
5. Is there a form I need to fill out?
No, we do not use forms. However, complainants are always welcome to put their complaints in writing. Written complaints may be mailed to PO Box 196650, Anchorage, AK 99519-6650. Or you can call us at (907) 343-4461, fax us at (907) 343-4464, or use our TDD (907) 343-4468. We are located in City Hall, 632 W 6th Ave. Suite 170, Anchorage, AK.
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