How Can We Help You?


 

If a rider is sick or on leave, do they still pay their fare or do they have to give up their spot?

As a full time rider, to keep your guaranteed seat, you would still pay your monthly fare. You would not be forced to give up your full time seat, however, if you knew you were going to be out for a period of time, you could discuss being switched to a part time/alternate status with your vanpool coordinator for that time. However, during that time, it is possible a new rider, or a current alternate riderĀ could switch to full time status, at which point, if all full time seats are taken, you would remain an alternate rider when you return.