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People Mover

Riding Guidelines and Policies

Bus Code of Conduct

People Mover buses and facilities are for everyone, however, some activities that disrupt the safety, order, or rights of other passengers will not be tolerated.

The following activities may result in ejection from a bus or transit facility by Anchorage Police Department or People Mover employee. Report incidents to People Mover customer service, 343-6543 or APD. See AMC 11.70.030 for the complete code of conduct.

Bus Courtesy Expectations

Have the correct fare, token or pass ready when boarding the bus.
Board the bus as quickly as possible and take a seat. If no seats are available, stand behind the yellow line and use the overhead handrails.
If standing on a crowded bus, move to the rear of the bus to make room for others.
Please vacate reserved seating near the front when seniors and people with disabilities board.
Use trash receptacles at Transit Centers and bus stops. Do not leave papers or trash on the bus.
If you become ill, please advise the operator right away.
Wear shoes and shirts on the bus at all times.
Keep your voice low when using cell phones
Do not take more than one seat if the bus is crowded.
Refrain from talking to a bus operator while the bus is in motion.

MOA Transit Policies

No smoking on the bus, inside or within 20 feet of bus shelters, transit centers and all public facilities. Smoking in these locations is against the law.
Disturbing or harassing other passengers or the bus operator is strictly prohibited. Fighting, throwing things, pushing, shouting, rough behavior, and vulgar language are forbidden and can be cause removal from the bus.
MP3, radio and CD listening permitted with earphones at a low volume so not to disturb other passengers. Cell phone conversations permitted if speaker phone is off and conversations are kept at a low volume
Vandalism or graffiti to seats and other portions of the bus, bus stops and transit facilities are subject to fine and/or prosecution.
Strollers and baby carriages brought onto the bus must be folded and stored out of the walkway.
Do not wear roller-skates or rollerblades on the bus.
Hazardous items such as flammables, uncovered glass and explosives are never allowed on the bus. Firearms are prohibited except when carried by law enforcement personnel.
Anyone who intentionally assaults a transit operator or destroys transit property will be prosecuted to the fullest extent of the law.
No open food and beverage containers on the bus.
Refusing to pay a fare can result in removal from a bus.
Blocking the aisles, doors, free passage or seating areas of other patrons is not allowed
Skateboarding, rollerblading or riding bicycles inside the transit centers, on the bus or outside waiting areas is prohibited.
Distributing handbills, political flyers, soliciting or panhandling on a bus or inside transit shelters or centers is not allowed.
Littering and creating unsanitary conditions is cause for removal.
Service animals are welcome on the bus and inside transit facilities. Permits and registration are not required. For more information contact Customer Service.
Small pets may be transported on People Mover so long as they are kept in six-sided carriers and do not disrupt the safe operation of the vehicle.
Only carry those packages and belongings that can be carried onto the bus in ONE trip. Be sure all packages are stored safely, out of the aisles and within your control.
Large, bulky items longer than the distance from the floor to the ceiling are prohibited. Some large objects may be taken to the rear of the bus at the discretion of the bus operator.

Safety Tips for Pedestrians

Be safe and be seen: make yourself visible to drivers

Wear bright/light colored clothing and reflective materials.
Carry a flashlight when walking at night.
Cross in a well-lit area at night.
Stand clear of buses, hedges, parked cars or other obstacles before crossing so drivers can see you.

Be smart and alert: avoid dangerous behaviors

Always walk on the sidewalk; if there is no sidewalk, walk facing traffic.
Stay sober; walking while impaired increases your chance of being struck.
Don't assume vehicles will stop; make eye contact with drivers, don't just look at the vehicle. If a driver is on a cell phone, they may not be paying enough attention to drive safely.
Don't rely solely on pedestrian signals; look before you cross the road.
Be alert to engine noise or backup lights on cars when in parking lots and near on-street parking spaces.

Be careful at crossings: look before you step

Cross streets at marked crosswalks or intersections, if possible.
Obey traffic signals such as WALK/DON'T WALK signs.
Look left, right, and left again before crossing a street.
Watch for turning vehicles; make sure the driver sees you and will stop for you.
Look across ALL lanes you must cross and visually clear each lane before proceeding. Just because one motorist stops, do not presume drivers in other lanes can see you and will stop for you.
Don't wear headphones or talk on a cell phone while crossing.

Service Animals and Pets

People Mover and AnchorRIDES recognize the critical role service animals have in promoting mobility and independence for people with disabilities. We follow requirements of the Americans with Disabilities Act (ADA). Permits and registration are not required but bus operators may inquire about the tasks the animal performs.

Service animals may not be denied boarding because another passenger has allergies or fear of the animal.

Therapy, comfort or emotional support animals are not considered service animals for the purpose of using public transportation. These animals and pets may board in six-sided kennels or carriers.

Animals must behave appropriately and remain under the owner's control. Service animals may not sit on a vehicle seat but must remain in the owners lap or at their feet.

Owners are responsible for any damage or soiling caused by the animal. Owners may be asked to remove their service animal if it is not under the owner's control or poses a direct threat to the health and safety of others.

For more information, contact Customer Service at 907-343-4536 or e-mailmailto:wwtd@muni.org

Reduced Fares

People Mover offers reduced fares to seniors age 60 and over, individuals with qualifying disabilities, Medicaid card holders. For additional information click here.

Municipal Ordinance Prohibits Discrimination

With regard to: race, color, national origin, retaliation, sex, religion, age, marital status, physical disability and mental disability; in the sale of housing, financial institutions, employment, public accommodations, educational institutions, and practices by the Municipality of Anchorage.

Report discrimination to:

Anchorage Equal Rights Commission
632 E. 6th Ave., Suite 110
Anchorage, AK 99501
Telephone - 343.4343
Fax - 343.4395
Email - wwerc@ci.anchorage.ak.us

Title VI Compliance - Non Discrimination

Title VI of the Civil Rights Act of 1964 requires that no person in the United States on the grounds of race, color or national origin be excluded from, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. Any person who believes that they have been subjected to discrimination may file a written complaint with the Muncipality of Anchorage, Public Transportaion Department Title VI Coordinator. Click HERE for additional information.