Riding Guidelines and Policies
Bus Code of Conduct
People Mover buses and facilities are for everyone, however, some activities that disrupt the safety, order, or rights of other passengers will not be tolerated.
The following activities may result in ejection from a bus or transit facility by Anchorage Police Department or People Mover employee. Report incidents to People Mover customer service, 343-6543 or APD. See AMC 11.70.030 for the complete code of conduct.
Bus Courtesy Expectations
- Have the correct media ready when boarding the bus
- Stand back from the curb at least two feet
- Notify the operator in advance if you plan to purchase a ticket, day pass or Ride Guide
- Board the bus as quickly as possible and take a seat. If no seats are available, stand behind the yellow line and use the overhead handrails
- Notify the operator if you need assistance such as kneeling the bus, using the ramp or if you become ill
- If standing on a crowded bus, move to the rear of the bus to make room for others
- Vacate reserved seating near the front when seniors and people with disabilities board
- Do not take more than one seat if the bus is crowded
- Check that you have your belongings before you deboard. Exit out the rear door unless you need assistance or have a bike.
- Wear shoes and shirts at all times
- Speak quietly when talking to others or using cell phones
- Refrain from talking to bus operator while the bus is in motion
- Children should remain seated at all times.
- Use trash receptacles at Transit Centers and bus stops, do not leave papers or trash on the bus
MOA Transit Policies
- No smoking on the bus, inside or within 20 feet of bus shelters, transit centers and all public facilities. Smoking in these locations is against the law.
- Disturbing or harassing other passengers or the bus operator is strictly prohibited. Fighting, throwing things, pushing, shouting, rough behavior, and vulgar language are forbidden and can be cause removal from the bus.
- MP3, radio and CD listening permitted with earphones at a low volume so not to disturb other passengers. Cell phone conversations permitted if speaker phone is off and conversations are kept at a low volume
- Vandalism or graffiti to seats and other portions of the bus, bus stops and transit facilities are subject to fine and/or prosecution.
- Strollers and baby carriages brought onto the bus must be folded and stored out of the walkway.
- Do not wear roller-skates or rollerblades on the bus.
- Hazardous items such as flammables, uncovered glass and explosives are never allowed on the bus. Firearms are prohibited except when carried by law enforcement personnel.
- Anyone who intentionally assaults a transit operator or destroys transit property will be prosecuted to the fullest extent of the law.
- No open food and beverage containers on the bus.
- Refusing to pay a fare can result in removal from a bus.
- Blocking the aisles, doors, free passage or seating areas of other patrons is not allowed
- Skateboarding, rollerblading or riding bicycles inside the transit centers, on the bus or outside waiting areas is prohibited.
- Distributing handbills, political flyers, soliciting or panhandling on a bus or inside transit shelters or centers is not allowed.
- Littering and creating unsanitary conditions is cause for removal.
- Service animals are welcome on the bus and inside transit facilities. Permits and registration are not required. For more information contact Customer Service.
- Small pets may be transported on People Mover so long as they are kept in six-sided carriers and do not disrupt the safe operation of the vehicle.
- Only carry those packages and belongings that can be carried onto the bus in ONE trip. Be sure all packages are stored safely, out of the aisles and within your control.
- Large, bulky items longer than the distance from the floor to the ceiling are prohibited. Some large objects may be taken to the rear of the bus at the discretion of the bus operator.
Download our brochure on how to have Positive Transit Experience
Safety Tips for Pedestrians
Be safe and be seen: make yourself visible to drivers
- Wear bright/light colored clothing and reflective materials.
- Carry a flashlight when walking at night.
- Cross in a well-lit area at night.
- Stand clear of buses, hedges, parked cars or other obstacles before crossing so drivers can see you.
Be smart and alert: avoid dangerous behaviors
- Always walk on the sidewalk; if there is no sidewalk, walk facing traffic.
- Stay sober; walking while impaired increases your chance of being struck.
- Don't assume vehicles will stop; make eye contact with drivers, don't just look at the vehicle. If a driver is on a cell phone, they may not be paying enough attention to drive safely.
- Don't rely solely on pedestrian signals; look before you cross the road.
- Be alert to engine noise or backup lights on cars when in parking lots and near on-street parking spaces.
Be careful at crossings: look before you step
- Cross streets at marked crosswalks or intersections, if possible.
- Obey traffic signals such as WALK/DON'T WALK signs.
- Look left, right, and left again before crossing a street.
- Watch for turning vehicles; make sure the driver sees you and will stop for you.
- Look across ALL lanes you must cross and visually clear each lane before proceeding. Just because one motorist stops, do not presume drivers in other lanes can see you and will stop for you.
- Don't wear headphones or talk on a cell phone while crossing.
Service Animals and Pets
People Mover and AnchorRIDES recognize the critical role service animals have in promoting mobility and independence for people with disabilities. We follow requirements of the Americans with Disabilities Act (ADA). Permits and registration are not required but bus operators may inquire about the tasks the animal performs.
Service animals are not limited to guide dogs. A service animal may be any type of animal that has been individually trained to perform tasks to assist an individual with a disability.
Service animals may not be denied boarding because another passenger has allergies or fear of the animal.
Therapy, comfort or emotional support animals are not considered service animals for the purpose of using public transportation. These animals and pets may board in six-sided kennels or carriers.
Passengers should not pet or feed a service animal. These animals are working and should not be distracted.
Animals must behave appropriately and remain under the owner’s control. Service animals may not sit on a vehicle seat but should remain in the owners lap or at their feet.
Owners are responsible for any damage or soiling caused by the animal. Owners may be asked to remove their service animal if it is not under the owner’s control or poses a direct threat to the health and safety of others.
Download our brochure about Service Animals for more information. If you have questions about service animals on public transportation call 907-343-6543, or send an e-mail to PeopleMover@muni.org.
The International Association of Assistance Dog Partners (IAADP) and Assistance Dogs International (ADI) recommend the following minimum standards for service animals in public:
1. Public appropriateness
• Animal is clean, well-groomed and does not have an offensive odor.
• Animal does not urinate or defecate in inappropriate locations.
• Animal does not solicit attention, visit or annoy any member of the general public.
• Animal does not disrupt the normal course of business.
• Animal does not vocalize unnecessarily, i.e. barking, growling or whining.
• Animal shows no aggression towards people or other animals.
• Animal does not solicit or steal food or other items from the general public.
• Animal is specifically trained to perform three or more tasks to mitigate aspects of the client’s disability.
• Animal works calmly and quietly on harness, leash or other tether.
• Animal is able to perform its tasks in public.
• Animal must be able to lie quietly beside the handler without blocking aisles, doorways, etc.
• Animal is trained to urinate and defecate on command.
• Animal stays within 24” of its handler at all times unless the nature of a trained task requires it to be working at a greater distance
Bus Stop Amenity Distribution Guidelines
People Mover strives to provide safe, clean, and accessible bus stops for all of our users. Information regarding the distribution of bus stop amenities can be found by referencing our Bus Stop Amenity Distribution Guidelines. If you wish to make a request for an amenity installation or removal, please submit a Bus Stop Amenity Request Form. To view the form as a translatable web page, click here.
People Mover offers half fares to seniors age 60 and over, youth 5 - 18, veterans, individuals with qualifying disabilities and Medicaid card holders. For additional information click here.
Municipal Ordinance Prohibits Discrimination
With regard to: race, color, national origin, retaliation, sex, religion, age, marital status, physical disability and mental disability; in the sale of housing, financial institutions, employment, public accommodations, educational institutions, and practices by the Municipality of Anchorage.
Report discrimination to:
Anchorage Equal Rights Commission
632 E. 6th Ave., Suite 110
Anchorage, AK 99501
Telephone - 343.4343
Fax - 343.4395
Email - firstname.lastname@example.org
Title VI Compliance - Non Discrimination
Title VI of the Civil Rights Act of 1964 requires that no person in the United States on the grounds of race, color or national origin be excluded from, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. Any person who believes that they have been subjected to discrimination may file a written complaint with the Muncipality of Anchorage, Public Transportation Department Title VI Coordinator. Click HERE for additional information.
Report discrimination to:
Public Transportation Department Title VI Coordinator
3600 Dr. Martin Luther King, Jr. Avenue
Anchorage, Alaska 99507
Telephone: (907) 343-8246 / TDD: (907) 343-4775
Fax: (907) 249-7498