People Mover

How to Ride

Use the following steps/tools to plan your trip.

Plan your trip using Google Maps

Visit Google Maps and enter your trip information such as starting point, destination, departure and/or arrival times and then choose the "Transit" option. Any routes matching your needs will be displayed with step-by-step instructions.

 

Trip Planning Walkthrough

1) Determine the route and schedule

  • Use the "Anchorage Transit Map" found online, at transit centers, and in any of our published schedule materials, (Ride Guides, pocket guides, brochures, etc.), to determine which routes serve your origin and destination, then find that route's schedule information.
  • Determine your direction of travel, i.e., Inbound or Outbound, and select the route schedule that matches that direction.
  • Identify your departure and destination timepoints. Always use the timepoint BEFORE your stop.
  • Look down the column of times from your departure point, and then across to identify your arrival time. Select the departing and arrival times that best suit your travel needs. (Many people find it easier to plan a trip by working backwards from the time they want to arrive at their final destination). 

2) Arrive at the bus stop

  • Arrive at your stop five minutes prior to the scheduled arrival time of the timepoint shown BEFORE your bus stop location.
  • Before boarding, identify the route name, number, and direction of travel to ensure it is going to your destination. The route name and number are located on the front of the bus above the windshield, as well as on the right hand side of the entrance to the bus.
    You may obtain and use a "Hailing Kit" if you have visual disabilities. (see page 8 in the Ride Guide)
  • Make sure the bus operator can see you standing at the stop by facing the bus or signaling to the driver. If the bus is not the route you need, and you are alone at the stop, wave the bus by with a wide motion.
  • Have your pass or fare ready for boarding.

3) Board the bus

  • Board the bus at the front door. Alert the operator if you need the ramp deployed or have the coach lowered.
  • Have exact fare ready. Operators do not make change. Notify the bus operator if you wish to purchase a Day Pass before you deposit money into the farebox. Show/activate your bus pass, or deposit fare into the farebox.
  • The seats in the front of the bus are reserved for senior citizens and/or disabled passengers, so the operator may ask you to move if those seats are needed.
  • Parents should ensure children remain seated at all times.

4) Exit the bus

  • When the bus is approximately two blocks away from your stop, signal the driver to stop by pulling the cord above the window once, or by pushing the signal tab on the wall once, (next to accessible seating).
  • Stay seated until the bus comes to a complete stop.
  • Exit using the rear door and stay clear of the bus after exiting. Be alert as you get off the bus.
  • Bicyclists should notify the bus operator of the need to retrieve a bicycle and exit through the front door.
  • Never cross the street in front of a public bus. Wait for the bus to pull away so you have a clear view of the street.


Tips and Tools

  • Sometimes, especially during winter months, it can be difficult for bus operators to see you. Wearing reflective clothing and/or using a small flashlight can help in alerting the driver of your presence.
  • For quick and efficient boarding, make sure to have your pass or fare ready as the bus pulls up.
  • Cross at crosswalks or street corners. If there is a light, wait for it to turn green or for the WALK signal. Follow all pedestrian rules.

Most importantly, especially for first time riders, plan ahead and get the information  you will need before you begin your trip. Below is a list of just some of the resources available to get you ready to ride!

​Resource​Purpose
Rideline - 907.343.6543

Access schedule information via phone 24 hours a day.
Live customer service operators available Monday-Friday, 8:30AM - 12PM, and then again from 1PM - 5PM.

Ride Guide​Printed schedule booklet, also available in Hmong, Korean, Spanish and Tagalog translations.
Customer Service Office
(Downtown Transit Center)
​Customer service representatives available Monday - Friday, 9AM - 12PM, and then again from 1PM-4PM.
Bus Operators​The friendly faces that greet you on the buses are a wealth of knowledge to tap into.
BusTracker​See where your bus is along the route and obtain estimated arrival times at specific stops.
Text-a-StopText service through partnership with Code for Anchorage providing bus arrival times for bus stops.

Text "ABOUT" to 907.312.2060 for further information.

Holiday Calendar​Know what holidays have no service or reduced service.
​NixleReceive updates in case of change of service due to weather, detour, emergency, etc.​
mTicket AppThe People Mover mTicket App allows you to purchase bus passes from your mobile device.​

Bikes

Biking to the bus is an economical and healthy way to enjoy being outside while getting where you need to go in a timely manner. Our buses are equipped to accommodate, and bicyclists are always welcome to ride!

For more information on biking to the bus, including a tutorial on how to load your bike onto the rack, click here.

Travel Training

Travel Training is an intensive short-term instruction intended to teach customers how to travel safely and independently on People Mover buses, offered at no cost to individuals or groups.

Click here for more information on the Travel Training program.

 

Riding Guidelines and Policies

Bus Code of Conduct

People Mover buses and facilities are for everyone. However, some activities that disrupt the safety, order, or rights of other passengers will not be tolerated.

The following activities may result in ejection from a bus or transit facility by the Anchorage Police Department (APD) or People Mover employee. Report incidents to People Mover Customer Service, by calling the Rideline at 907.343.6543, or to APD. See AMC 11.70.030 for the complete code of conduct.

MOA Transit Policies

  • No smoking on the bus, inside or within 20 feet of bus shelters, transit centers and all public facilities. Smoking in these locations is against the law.
  • Disturbing or harassing other passengers or the bus operator is strictly prohibited. Fighting, throwing things, pushing, shouting, rough behavior, and vulgar language are forbidden and can be cause removal from the bus.
  • MP3, radio and CD listening permitted with earphones at a low volume so not to disturb other passengers. Cell phone conversations permitted if speaker phone is off and conversations are kept at a low volume
  • Vandalism or graffiti to seats and other portions of the bus, bus stops and transit facilities are subject to fine and/or prosecution.
  • Strollers and baby carriages brought onto the bus must be folded and stored out of the walkway.
  • Do not wear roller-skates or rollerblades on the bus.
  • Hazardous items such as flammables, uncovered glass and explosives are never allowed on the bus. Firearms are prohibited except when carried by law enforcement personnel.
  • Anyone who intentionally assaults a transit operator or destroys transit property will be prosecuted to the fullest extent of the law.
  • No open food and beverage containers on the bus.
  • Refusing to pay a fare can result in removal from a bus.
  • Blocking the aisles, doors, free passage or seating areas of other patrons is not allowed
  • Skateboarding, rollerblading or riding bicycles inside the transit centers, on the bus or outside waiting areas is prohibited.
  • Distributing handbills, political flyers, soliciting or panhandling on a bus or inside transit shelters or centers is not allowed.
  • Littering and creating unsanitary conditions is cause for removal.
  • Service animals are welcome on the bus and inside transit facilities.  Permits and registration are not required.  For more information contact Customer Service.
  • Small pets may be transported on People Mover so long as they are kept in six-sided carriers and do not disrupt the safe operation of the vehicle.
  • Only carry those packages and belongings that can be carried onto the bus in ONE trip.  Be sure all packages are stored safely, out of the aisles and within your control.
  • Large, bulky items longer than the distance from the floor to the ceiling are prohibited. Some large objects may be taken to the rear of the bus at the discretion of the bus operator.

Download our brochure on how to have Positive Transit Experience. 

Bus Stop Amenities

People Mover strives to provide safe, clean, and accessible bus stops for all of our users. Information regarding the distribution of bus stop amenities can be found by referencing our Bus Stop Amenity Distribution Guidelines. If you wish to make a request for an amenity installation or removal, please submit a Bus Stop Amenity Request Form. To view the form as a translatable web page, click here.

Municipal Ordinance Prohibits Discrimination

With regard to: race, color, national origin, retaliation, sex, religion, age, marital status, physical disability and mental disability; in the sale of housing, financial institutions, employment, public accommodations, educational institutions, and practices by the Municipality of Anchorage.

Report discrimination to:

Anchorage Equal Rights Commission
632 E. 6th Ave., Suite 110
Anchorage, AK 99501
Telephone - 343.4343
Fax - 343.4395
Email - wwerc@ci.anchorage.ak.us

Title VI Compliance - Non Discrimination

Title VI of the Civil Rights Act of 1964 requires that no person in the United States on the grounds of race, color or national origin be excluded from, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.  Any person who believes that they have been subjected to discrimination may file a written complaint with the Muncipality of Anchorage, Public Transportation Department Title VI Coordinator.  Click HERE for additional information.

Report discrimination to:

Public Transportation Department Title VI Coordinator
3600 Dr. Martin Luther King, Jr. Avenue
Anchorage, Alaska  99507
Telephone: (907) 343-8246 / TDD: (907) 343-4775
Fax: (907) 249-7498 
E-mail: titlevi@muni.org

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