People Mover

How To Ride the Bus

Use the following steps to plan your trip.

Determine the route and schedule
  1. Look at the Bus Route System Map found the back of the schedule book and at some bus stops to determine which route(s) serve your origin and destination.
  2. Find the correct route schedule in your schedule book.
  3. Determine your direction of travel.
  4. Select the route schedule that matches your direction of travel.
  5. Identify your departure and destination timepoints. Always use the timepoint BEFORE your stop. 
  6. Look down the column of times from your departure point then across to identify your arrival time. Many people find it easier to plan a trip by working backwards from the time they want to arrive at their final destination.
  7. Select the departing and arrival times that best suit your travel needs.
  8. Two helpful tools are located online. The Bus Tracker web page provides information on where the bus is and estimted arrival times at specific stops. The My Neighborhood web page lets you type in an address to find bus routes in the vicinity.  Choose "Local Services" from the drop down menu.
Arrive at the bus stop
  1. People Mover H frame schedule sign Arrive at the bus stop five minutes prior to the scheduled arrival time of the timepoint shown before your bus stop location. All bus stops are clearly marked with a blue, green and white bus stop sign that has round decals indicating the routes that serve that stop.  
  2. Before boarding, identify the route name, number and direction of travel, to ensure it is going to your destination. The bus route name and route number are on the front of the bus above the windshield and on the right hand side of the entrance to the bus. You may obtain and use a “Hailing Kit” if you have visual disabilities. (see page 8 in Ride Guide)
  3. Make sure the bus operator can see you standing at the stop by facing the bus or by signaling with a small flashlight. Sometimes, especially during the winter months, it is difficult for bus operators to see you unless you signal them.
  4. If the bus is not the route you need, and you are alone at the stop, wave the bus by with a wide motion.
  5. Have your pass or fare ready for boarding.
Board the bus
  1. Board the bus at the front door. Alert the operator if you need the ramp deployed or have the coach lowered.
  2. Show the operator your bus pass or deposit fare in the farebox.
  3. Have the exact fare ready. Operators do not make change. Notify the bus operator if you wish to purchase a Day Pass before you deposit money into the farebox, which allow you to ride all routes on the same day for one price. Place money or ticket into the farebox.
  4. The seats in the front of the bus are reserved for senior citizens and disabled passengers, so the operator may ask you to move if those seats are needed. 
  5. Parents should ensure children remain seated at all times.
Exit the bus
  1. Bus passenger pulling cordWhen the bus is approximately two blocks away from your stop, signal the driver to stop by pulling the cord above the window once or by pushing the signal tab on the wall once (next to accessible seating).
  2. Stay seated until the bus comes to a complete stop. 
  3. Exit using the rear door and stay clear of the bus after exiting. Be alert as you get off the bus.
  4. Bicyclers should notify the bus operator of the need to retrieve a bicycle and exit through the front door.
  5. Never cross the street in front of a public bus. Wait for the bus to pull away so you have a clear view of the street.
  6. Cross at the cross walk or street corner. If there is a light, wait for it to turn green or for the WALK signal. Follow all pedestrian rules.

Most importantly, especially for first time riders, plan ahead and get the information you will need before you begin your trip. There are several other ways to obtain People Mover bus information, including:

Have additional questions? Call our customer service staff or ask about free travel training

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