*Effective Wednesday, September 2, 2020 rider limits for neighborhood and commuter routes will be increased to 6 riders per 22-foot bus. Rider limits will remain at 14 riders per 40-foot bus. Cloth face coverings are required to ride People Mover.
People Mover Operations
Regular bus schedules are being operated, passenger limits are in place, and fares are required to ride.
We've made some changes so service may look a bit different.
- Bus capacity is limited to 14 riders on 40-foot buses and 6 riders on 22-foot buses (effective 9/2/20)
- Buses are equipped with plexiglass partitions between the bus operator and the farebox to help protect riders and the bus operators
- Cloth face coverings are required for all riders
- Exiting through the rear door is recommended
- Customer Service, located at the Downtown Transit Center, is open but the lobby is not open as a passenger waiting area
- Operators are screened at the beginning and end of each shift
People Mover shares the community's concerns about COVID-19, also known as the Coronavirus. Our top priority is the safety and well-being of those in our community, including our riders and employees.
The Public Transportation Department is working hard to maintain a safe and clean environment while we continue to serve the public transportation needs in Anchorage.
What We Are Doing
Every night our cleaning crew thoroughly sprays the interior of every bus with disinfectant and the floors are cleaned with a bleach solution. They also use a bleach solution to wipe down touchable surfaces such as: handrails, pull cords, fareboxes, seat backs, dash boards, and driver areas.
Our bus operators will have access to PPE, including cloth face coverings and/or masks, hand sanitizer, gloves, and safety glasses. Plexiglass partitions are being installed in the bus operator's seat area to help protect them and riders at the farebox.
Posters in the buses and at transit centers will have information on how riders can reduce the risk of spreading COVID-19 including tips for practicing social distancing while riding the bus. We also recommend riders wear cloth face coverings.
Fares and Passenger Limits
Fares are required to ride. Bus passes can be purchased on the bus, from Customer Service, or riders can use the People Mover mTicket mobile app as an option for "no contact" fare payment.
Riders who purchased passes prior to March 18, 2020 can contact Customer Service to have their unused passes reissued. Paper pass and SmartCard users must visit the Customer Service team in-person at the Downtown Transit Center. Mobile ticketing users are encouraged to call (907) 343-6543 or e-mail firstname.lastname@example.org to submit their request for reissued passes. The last day to have your unused passes reissued will be Tuesday, June 30, 2020.
Rider limits will be set based on bus size (effective 9/2/20):
40-foot buses = 14 riders max. (Routes 10, 20, 25, 30, 35, 40, 55, 65, and 92)
22-foot buses = 6 riders max. (Routes 11, 21, 31, 41, and 91)
The Downtown Transit Center Customer Service windows is open for normal business hours as of Wednesday, May 27. Riders who need to purchase bus passes or have unused passes reissued may enter the building for the purposes of conducting this transaction. Customer Service hours will be limited to 8:30am – 4:30pm. Please expect extended wait times. The lobby is not available as a rider waiting area.
Changes in service due to COVID-19 will be posted here, on social media, and sent via e-mail and/or Nixle alerts. To sign up for e-mail updates send a message to TransitPlanning@muni.org or text "PEOPLEMOVER" to 888-777 for Nixle notifications.
People Mover is asking riders to take only necessary trips using public transportation.
Help us take part in flattening the curve by taking the following preventive measures
Practice social distancing by keeping six feet between you and others. For transit riders, this means choosing a seat that gives you space from other riders whenever possible.
Wash your hands often for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
Avoid touching your eyes, nose, and mouth.
Avoid close contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Older adults and people who have serious chronic medical conditions like heart disease, diabetes or lung disease should avoid crowds, especially in poorly ventilated areas.