Customer Services Section
The customer service counter is provided for citizens and businesses needing services from programs within the division including Vehicle Inspection and Maintenance (I/M), Food Safety & Sanitation, and Air Quality.
The customer service counter is provided for citizens and businesses needing services from programs within the division including Vehicle Inspection and Maintenance (I/M), Food Safety & Sanitation, and Air Quality. Location Information:
Dept. of Health and Human Services
Environmental Services Division
825 L Street, 3rd Floor
Anchorage, AK 99501
Customer Service Counter Hours*:
Monday - Friday
8:30 AM to 4:30 PM* excepting Major Holidays
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Citizen Inquiries and Complaints
Persons wishing to contact any of the several Environmental Services programs or individual staff may call the main number at 343-4200. The staff answering the phones can provide basic information about vehicle inspection and maintenance, food safety and sanitation, air quality, noise and can explain basic procedures for obtaining vehicle inspection waivers, food permits, beauty and barber shop permits and related approvals. A caller needing technical information will be transferred to an appropriate employee. Voice mail is available for after hours messages at 343-4200.
Persons who wish to report code enforcement violations may call 343-4200, the MOA complaint hotline at 343-4141, or file a complaint online. Code Complaints. The Environmental Services Division enforces codes related to food and safety and sanitation, air pollution and noise. Complaints about violations of these codes are entered into a computer database and each is assigned to an employee knowledgeable in the code and in enforcement procedures. Each year the division staff responds to approximately 500 code violation complaints. The identity of the complainant is kept confidential unless the case comes before an administrative hearing officer or judge.
Since the computerized complaint system is interdepartmental, Environmental Services staff receives complaints related to municipal building safety, land use and right-of-way codes. Upon entry these complaints are referred to the appropriate department for resolution.
Receipt of permit and certificate applications and collection of fees
The Environmental Services counter staff accepts applications for food facility permits, vehicle inspection waivers, vehicle inspection mechanic certificates, noise permits, beauty and barber shop permits and commercial pesticide applicator permits. Notary services are available for vehicle inspection waivers. Fees for permits and certificates are due upon application. Annual fees may be paid over the counter or by mail.