Customer Service

Need to pay your bill?

Option #1) Call 343-6250 (no additional charges)

Option #2) Pay Online (additional fees) 

Payment can be made by credit card through Official Payment Corp (OPC). You must have your account number in order to pay. Your account number will be 10 digits and will start with either a 10 or 20. Click here to go to OPC website

There also is a pay-by-phone option available by calling OPC at 1-800-272-9829 (select menu option #3 and use jurisdiction code # 1207).  A convenience fee is charged per transaction by OPC for both the online and pay-by-phone options in the following fee schedule:

Residential services                               $3.45 for credit, $1.00 for debit

Commercial can/bag service                $7.95 for credit, $2.95 for debit

Commercial dumpster service            $10.95 for credit, $4.95 for debit

Landfill Disposal Accounts:                

Light users                                        $3.45 for credit, $1.00 for debit        

Heavy users                                    $10.95 for credit, $4.95 for debit

*SWS is not responsible for disputes between OPC and the customer.

SWS does not suspend any​one's trash or recycling service regardless of payment status. If you are suffering financial hardship please contact SWS customer service at
(907) 343-6250 to discuss payment options​.

Call Center Hours & Customer Service Center

Monday - Friday, 8am - 4pm

Phone Number: (907) 343-6250

Fax Number: (907) 343-6290

Email us:  swcs@anchorageak.gov     ​

Location: 1111 E. 56th Avenue, Anchorage, AK 99518

Language Access​

SWS provides language assistance to customers at no additional cost.

You can find more information on language access here.​

Rates

Because rates can vary according to the type of service you request, please refer to the links below for service rates.

Also, please notify our office of any changes you would like to have made in your service and/or billing information. This includes: increase or decrease of service, name changes due to divorce or marriage, business name changes and/or modifications, bankruptcy, or any other changes you would like to make us aware of that might directly affect your service.

SWS raised rates in 2019. If you have additional questions on rate increases please check here.

Applications and forms

Establishing service with SWS could not be easier. Call us, fill out an application for service, or stop by our office.

        Application for Residential Service

        Application for Business Service​

        Automatic Payment from Bank Account Application

Forms can be viewed, printed, completed and sent to:

        Solid Waste Services

        P. O. Box 196637

        Anchorage, Alaska  99519-6637