City launches new municipal web site
Focus shifts to electronic transactions
8/12/2009 | Contact: Sarah Erkmann, (907) 343-7103
In a move designed to make the public’s interaction with local government more in-line with modern demands, the Municipality of Anchorage launched its new web site today with a customer service-oriented design and improved online services.
The Municipality of Anchorage website is at www.muni.org.
This marks the first time since 1998 that the site has been re-engineered. This was done primarily in response to the public, which repeatedly has asked for easier, more intuitive navigation and better online functions.
The city’s IT Department is using technology designed to help government work more efficiently and with a clear mission of enhancing customer service.
“With online municipal services, there is real value for citizens who have become accustomed to the conveniences of conducting daily business online,” said Mayor Dan Sullivan. “An online service is available 24/7 and is designed to streamline government’s clerical functions. This web site is another tool we are using to save time and money.”
In addition to improved navigation and easier access to information, new features of the site include an online purchasing service that posts bidding opportunities and associated drawings, addenda and abstracts for bidder review. The system automates the document-posting process and eliminates time-consuming and costly printing services. The Purchasing Department expects to save thousands of dollars a year in copying, mailing and associated clerical services, and citizens wanting to do business with the city will be able to examine such possibilities much more easily.
Future plans for the web site include improving internal business processes and adding additional online services, such as the ability to purchase dog licenses and bus passes.